Patient-Care Satisfaction Centered Modeling? Really?

When I represented hospitals, my boss used to stress bedside manner as the most effective risk management. It’s been forty years and the industry is still trying to figure out a way to make that stick. Healthcare is fully embracing the concept of consumerism, and with that comes the need for consumer and patient satisfaction—and […]

“By the time Jeremy came back with help, I had delivered the baby by myself with no one else in the room. All alone.”

Ever felt alone in a crowd? How about alone in a crowded emergency room surrounded by professionals who could help but choose to ignore you? These things happen. Here is the link: ‘I delivered my baby scared and alone.’: Mom raises awareness about hospital malpractice after traumatic birth

Heavy Horses

Watching the pomp and circumstance surrounding Queen Elizabeth II’s funeral provoked conflicting emotions. On the one hand, the monarchy is ridiculous and offensive to American notions of freedom. I watch the story of the UK hiring out King Charles 3’s ironing of his shoelaces and putting of the toothpaste on his brush with horror. Hence, […]

It’s Banned Book Week and Mike Royko’s Birthday!! Savor the irony.

Show me somebody who is always smiling, always cheerful, always optimistic, and I will show you somebody who hasn’t the faintest idea what the heck is really going on. Mike Royko On a related note, George Orwell’s 1984 is the most banned book in history. I love that To Kill A Mockingbird is high on […]

I’ll Say It Again, Trial Lawyers: Don’t Scream At The Judge.

Trial lawyers don’t win every argument in front of every judge. And, yes. Some of those losses come on significant issues and important cases. But here’s the thing: there are prescribed ways to deal with those disagreements. You can respectfully present that option to the judge and let him or her know that there are […]