Patient-Care Satisfaction Centered Modeling? Really?

When I represented hospitals, my boss used to stress bedside manner as the most effective risk management. It’s been forty years and the industry is still trying to figure out a way to make that stick. Healthcare is fully embracing the concept of consumerism, and with that comes the need for consumer and patient satisfaction—and […]

It’s Banned Book Week and Mike Royko’s Birthday!! Savor the irony.

Show me somebody who is always smiling, always cheerful, always optimistic, and I will show you somebody who hasn’t the faintest idea what the heck is really going on. Mike Royko On a related note, George Orwell’s 1984 is the most banned book in history. I love that To Kill A Mockingbird is high on […]

I’ll Say It Again, Trial Lawyers: Don’t Scream At The Judge.

Trial lawyers don’t win every argument in front of every judge. And, yes. Some of those losses come on significant issues and important cases. But here’s the thing: there are prescribed ways to deal with those disagreements. You can respectfully present that option to the judge and let him or her know that there are […]

The Industry Surveys Nursing Malpractice Claims

And the results are not surprising. Misdiagnosis, prescribing errors, and wrongful death make up most of the claims. When I worked in defense of hospitals, nurses were the hardest witnesses to prepare. They are left alone too long and forced to do things they wouldn’t normally if they’d been under the direct supervision of a […]