The Daily

Patient-Care Satisfaction Centered Modeling? Really?

When I represented hospitals, my boss used to stress bedside manner as the most effective risk management. It’s been forty years and the industry is still trying to figure out a way to make that stick.

Healthcare is fully embracing the concept of consumerism, and with that comes the need for consumer and patient satisfaction—and reliable ways to measure that experience. Enter HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems.

Here is the link:

What Are HCAHPS Scores, Why Are They Important to Patient Satisfaction?