When I represented hospitals, my boss used to stress bedside manner as the most effective risk management. It’s been forty years and the industry is still trying to figure out a way to make that stick.
Healthcare is fully embracing the concept of consumerism, and with that comes the need for consumer and patient satisfaction—and reliable ways to measure that experience. Enter HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems.
Here is the link:
What Are HCAHPS Scores, Why Are They Important to Patient Satisfaction?
About Author
Bill Thompson, Jr. is a trial lawyer with extensive experience seeking compensation for serious harm caused by, among others, Hospitals, Physicians and other healthcare providers (Federal and State), Manufacturers of dangerous products and drugs (Ford, General Motors, Michelin, and pharmaceutical companies), Common Carriers (US Airways, Carnival Cruise Lines), Class Actions involving Data Breaches, product liability, Airline Crashes, and any other negligent act leading to harm for many. We have nationwide experience in State and Federal courts, traveling wherever significant cases merit. We are often asked to appear in cases by motion with local partners in places as varied as Michigan, Massachusetts, West Virginia, Pennsylvania, Georgia, and every jurisdiction in Florida.
