“They insist that you go through an advice nurse as opposed to just calling the doctor directly to set up an appointment, which was what I was trying to do,” Flach said. “You should have the option of calling your own doctor.”
Kaiser doesn’t just get between you and your doctor. They also get between your claim and a jury – Kaiser forces binding arbitration on all of its insureds. If you get the feeling as a patient and an insured that you are there for Kaiser (as opposed to your health insurance and medical provider being there for you) – you would be correct.
Which is why an arbitrator found Kaiser at fault in the misdiagnosis of a deadly pneumonia by its phone service reps and a delay in medical treatment caused by its upside-down rules that put patient health last.
A link to the story is here.
